Welcome to Taecan Support, your online home for technical support and customer care regarding online CLE/CPD. Your requirement is important to us and we strive to help you meet your deadline.

Note: Please call 206-285-3411 or click here with any questions not addressed below.

Customer support hours (Pacific Time):
Mon - Fri, 8:00am - 6:00pm
Sat - Sun, 9:00am - 2:00pm

How does online CLE Work?

When I attempt to take the test to get CLE credit, it sends me to the home page. What should I do?

What if my machine crashes in the middle of a course? Or if I'm called away urgently in the middle of a course and have to exit it without completing it?

Once I have passed a course, does my credit get submitted on that date?

How do I know if my connection is fast enough to play video or audio?

I'm trying to use AOL to access your programs but am having problems. What should I do?

Do I need to upgrade or get Internet Explorer 6.0?

Do I need to upgrade or get Windows Media Player 9.0?

Do I need to upgrade or get Adobe Acrobat 6.0?

How is my credit card information protected?

But isn't my credit card number stored on your database, and isn't that a security risk?

How does online CLE Work? return to top

After choosing a course and paying for a course, you can access the course for free until its expiration date (which can be found under the course title on the course description page). You can pass the test and return to the course materials for reference, or you can return to the course at any time within that period to complete the test.

Once you have successfully passed the test, you will be able fill out a course evaluation, submit for credit, and print a certificate of completion for your records.

When I attempt to take the test to get CLE credit, it sends me to the home page. What should I do? return to top

1. Log out by clicking HERE. Our home page will be displayed.
2. Log back in as a return user with the username/password you chose during full registration.
3. Reaccess the course as you did before. When you get to the payment screen, it will remember that you've already paid for the course.
4. Click on Get CLE credit.
5. Complete the test, course evaluation, and CLE credit submission page as usual.

What if my machine crashes in the middle of a course? Or if I'm called away urgently in the middle of a course and have to exit it without completing it? return to top

If you have paid for a course and have not completed it, then you will be allowed free access back into that course at any time as long as the course is available. Refunds are not available. If you have any problems contact Taecan.com by clicking here.

Once I have passed a course, does my credit get submitted on that date?

No. Taecan.com submits a CLE credit report to each accrediting body every two weeks. This report is incorporated into the bar's licensing records according to the standard procedures of the state. On certain occassions, such as deadline periods, Taecan.com will submit reports more frequently.

Additionally, Taecan.com will not submit credit reports in self-reporting jurisdictions which currently include Arizona, California, New York, and Missouri. If you have questions about credit processing, contact customer service at (888) 321-3250.

How do I know if my connection is fast enough to play video or audio? return to top

Use the tester below. If your connection speed is greater than 32kbps, you can listen to any audio streams. If your connection speed is greater than 225 kbps, you can access our video streams.

I'm trying to use AOL to access your programs but am having problems. What should I do? return to top

Continue using AOL to connect to the Internet, but use Internet Explorer to browse the web and access our programs. If you need to upgrade your version of Internet Explorer, look at the next help question.

Do I need to upgrade or get Internet Explorer 6.0? return to top

No, you only need Internet Explorer 5.5 or better. Click here to go to Microsoft's site and download your installation file. Save the file to your Desktop. After the download has completed, go to your desktop and double-click on the install file you just downloaded to run Internet Explorer.

Do I need to upgrade or get Windows Media Player 9.0? return to top

We recommend that you have Windows Media Player 9 series. Click here to go to Microsoft's site and download your installation file. Save the file to your Desktop. After the download has completed, go to your desktop and double-click on the install file you just downloaded to run the Windows Media Player 9 series installation.

Do I need to upgrade or get Adobe Acrobat 6.0? return to top

We recommend that you have Adobe Acrobat Reader 6.0. Click here and follow the steps Adobe has outlined for you to download their reader. Save the file to your Desktop. After the download has completed, go to your desktop and double-click on the install file you just downloaded to run the Adobe Acrobat Reader install.

How is my credit card information protected? return to top

Sophisticated encryption tools have been implemented to protect your credit card number. Taecan.com uses certification, encryption and online verification from Verisign, the world's leading provider of secure payment solutions.

But isn't my credit card number stored on your database, and isn't that a security risk? return to top

No credit card details are stored on the Taecan.com database. Once you have submitted your credit card number to pay for a course, the credit card number is immediately sent in encrypted form online to Cybercash , who will authorize or refuse payment through normal credit card authorization channels. A code giving payment authorization is then received by Taecan.com. At no time are credit card numbers stored in the Taecan.com database.